Privacy Policy

Effective Date: 01 September 2024

1. Introduction

At The Value Core (“we,” “our,” or “the Firm”), we understand the importance of protecting your privacy and maintaining the confidentiality of your personal and professional information. This Privacy Policy demonstrates our commitment to safeguarding the information you entrust to us and outlines our practices regarding the collection, use, storage, and protection of your data in accordance with applicable data protection laws and professional standards.

2. Scope of This Policy

This Privacy Policy applies to all information collected through our website, client portals, mobile applications, and any other digital platforms operated by the Firm, as well as information collected during the course of our professional engagement with clients, prospective clients, and business partners.

3. Information We Collect

In the course of our professional relationship, we may collect the following categories of information:

3.1 Personal Information

• Basic Identification Data: Full name, date of birth, government-issued identification numbers, and professional titles.
• Contact Information: Business and personal email addresses, telephone numbers, physical addresses, and other communication preferences.
• Professional Information: Employment history, educational background, professional qualifications, and industry certifications.
• Financial Information: Banking details, payment information, tax identification numbers, and financial account information necessary for billing and service delivery.

3.2 Business Information

• Company Data: Business registration details, organizational structure, ownership information, and corporate documentation.
• Transaction Data: Records of services provided, project details, consultation records, and business correspondence.
• Compliance Information: Due diligence documentation, regulatory filings, and compliance certificates.

3.3 Technical Data

• Device Information: IP addresses, browser type and version, operating system details, and device identifiers.
• Usage Data: Access times, pages visited, features used, and interaction patterns with our digital platforms.
• Communication Records: Email correspondence, meeting minutes, and recorded video conferences (with prior consent).

4. Legal Basis for Processing

We process your information based on one or more of the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our professional services contract.
• Legal Obligations: Compliance with applicable laws, regulations, and professional standards.
• Legitimate Interests: Pursuing our legitimate business interests in a way that safeguards your rights and interests.
• Consent: Where specific consent has been obtained for particular processing activities.

5. How We Use Your Information

Your information is utilized for the following purposes:

5.1 Service Delivery

• Providing professional services as contracted
• Managing client relationships and communications
• Processing financial transactions and maintaining accounting records
• Conducting required due diligence and compliance checks

5.2 Business Operations

• Improving our services and developing new offerings
• Maintaining security of our operations and systems
• Conducting internal audits and quality assessments
• Managing our professional risks and insurance requirements

6. Information Security

We implement robust security measures to protect your information, including:

• Technical Controls: Encryption, firewalls, access controls, and monitoring systems
• Administrative Safeguards: Staff training, confidentiality agreements, and security policies
• Physical Security: Secure facilities, controlled access, and proper disposal procedures
• Third-Party Assessment: Regular security audits and vulnerability assessments

7. Data Sharing and International Transfers

We may share your information with:

• Other entities within our global network, subject to appropriate safeguards
• Third-party service providers operating under strict confidentiality obligations
• Regulatory authorities and law enforcement agencies as required by law
• Professional advisors and insurers as necessary for our operations

8. Retention of Information

We retain your information for the duration necessary to:

• Fulfill our professional obligations and service commitments
• Comply with applicable legal and regulatory requirements
• Address potential disputes or legal claims
• Meet our legitimate business needs and professional standards

9. Your Rights and Choices

You have the right to:

• Access and receive copies of your personal information
• Request correction of inaccurate or incomplete information
• Object to or restrict certain processing activities
• Request deletion of your information where applicable
• Withdraw consent for optional processing activities
• Receive your information in a portable format

10. Cookies and Digital Technologies

Our digital platforms utilize cookies and similar technologies for:

• Essential website functionality and security
• Performance monitoring and analytics
• User preference management
• Authentication and session management

You may manage your cookie preferences through your browser settings, though this may impact certain platform functionalities.

11. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated through appropriate channels, and continued use of our services following such changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or to exercise your rights regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the international laws of, without regard to its conflict of law provisions.